Question 1

How do I book for a Northeast Training course?

Accepted Answer

📝 How do I book a course?
Booking a course with Northeast Training is simple and straightforward.

Just head to our Book a Course page, where you’ll find a list of current courses. 
Select the course that suits you, and you’ll be able to view available dates and times via our online calendar. or you can  click here > 
Payment is required at the time of booking to secure your place.

If you have any questions or need assistance, feel free to get in touch:
📞 03 5777 3237
📧 info@northeasttraining.com.au
For group or workplace bookings, please email us with your preferred dates (feel free to include a couple of options). We’ll do our best to accommodate your team’s needs.

Question 2

Are your training courses accredited?

Accepted Answer

Yes - Northeast Training delivers Nationally Recognised accredited training.  "Training and assessment delivered on behalf of Allens Training Pty Ltd who is registered with the Australian Skills Quality Authority (ASQA) as a Registered Training Organisation (RTO 90909)

We do offer some courses that are not accredited this would be reflected with no National code displayed.

Question 3

Can you cater for Onsite Training for our staff?

Accepted Answer

Yes—we absolutely do. Group staff training for businesses, schools, and community organisations is a key part of what we offer at Northeast Training Victoria.
We deliver high-quality first aid training directly to your workplace, including tailored sessions for education and childcare settings.
Our standard group size is eight (8) participants, but if you have a smaller team, we’re happy to accommodate. Please note that a slightly higher per-person fee may apply for smaller groups.
To discuss your options or request a quote, feel free to contact us:
📞 03 5777 3237
📧 info@northeasttraining.com.au
We’ll work with you to find a date that suits and ensure your team gets the training they need—right where they need it.

Question 4

Cancellation Policy – Northeast Training First Aid Courses

Accepted Answer

At Northeast Training, we take pride in delivering high-quality first aid training at dedicated venues. To ensure fairness and efficiency, please review our cancellation and rebooking terms below:

Course bookings
Once a booking is confirmed, it is final. The allocated training position is reserved exclusively for you, meaning no other participant can book that spot.
Illness on the Day of Training
If you become unwell on the day of your course:
You must notify Northeast Training in writing and provide a valid doctor’s certificate.
We will transfer your booking to the next available course in the same area.
A $40 administration fee applies and must be paid at the time of rebooking.
Online Training Requirement
All participants must complete the required online training No later than 24 hours before the course start time.
Failure to do so may, result in cancellation of your booking with no refund.
Reminder emails are sent leading up to your course to help you stay on track.
Rebooking a course
If your booking is moved due to illness, only one rebooking is permitted.  i.e. you can't keep moving the booking to future dates.
We cannot accommodate repeated cancellations, as our courses fill quickly and spots are limited.

Change of Mind
If you no longer wish to attend your booked course and you notify in writing to Northeast training no later than 7 days of the course commencement date:

A credit voucher will be issued for future use.
The voucher is issued in your name and is not transferable.
You may use the credit to purchase first aid equipment.
No refunds are provided under any circumstances.

Extenuating Circumstances
In rare cases of extenuating circumstances, we may offer a rebooking option at our discretion. Please contact us with supporting documentation.

Question 5

Can I cancel my course booking?

Accepted Answer

At Northeast Training, we understand that unexpected changes can arise. We aim to be flexible while ensuring our courses run smoothly and fairly for all participants.

Deferrals & Cancellations
If you’re unable to attend your scheduled first aid course, please notify us in writing at least seven (7) days prior to the course start date. You may defer your booking to a future course within eight (8) weeks of the original date.
All notifications must be sent via email to: info@northeasttraining.com.au
Please note:
• 	Refunds are not available once a booking has been made.
• 	A voucher will be issued for use within the rescheduling window.

Onsite Group Training
For workplace or group bookings:
• 	A minimum of seven (7) days’ notice is required for cancellation.
• 	Onsite courses require a minimum of six (6) participants.
• 	If fewer attend, the client will be invoiced for the full six.

Feeling Unwell?
If you’re unwell and unable to attend:
• 	Please advise us via email as soon as possible, prior to the course commencement.
• 	We may offer a deferral if a doctor’s certificate is provided.
• 	A $40 administration fee applies.
• 	The course must be rescheduled within eight (8) weeks of the original booking.

Important Notes
• 	We are unable to offer refunds for:
• 		No-shows
• 		Non-completion of online training (must be completed at least 24 hours before your course)
• 		Change of mind within the notice period
• 		Northeast Training may adjust class times if required, but we’ll always aim to honour your original booking.
• 		Late arrivals may be refused entry to maintain the integrity of the training. Please arrive 15 minutes early to settle in.

Question 6

I’ve booked CPR/First Aid training but can’t get down onto the floor. Is that a problem?

Accepted Answer

We understand that mobility can be a concern for some participants, and we’re here to support you.

However, to meet the national training requirements for accredited units such as HLTAID009, HLTAID011, and HLTAID012, all students must be able to:
• 	Perform 2 minutes of uninterrupted CPR on the floor using an adult (or child) mannequin
• 	Demonstrate this skill as part of their assessment for competency
While we can make reasonable adjustments—including assisting you to get down and back up safely—we cannot remove this requirement for those seeking full certification.

If you’re unable to perform CPR on the floor, we can still offer you a Certificate of Attendance, which acknowledges your participation and learning.

We encourage you to contact us before your course if you have concerns, so we can discuss your options and ensure you feel supported throughout.
📞 03 5777 3237
📧 info@northeasttraining.com.au

Question 7

Do you sell first aid kits and AED's (defibs)

Accepted Answer

Yes—we do. Northeast Training Victoria offers a carefully selected range of quality first aid kits and products through our online store.
Whether you're looking to equip your home, workplace, school, or outdoor environment, we have kits to suit your needs. Our products are compliant, reliable, and designed to support real-world emergencies.
We also supply Automated External Defibrillators (AEDs) and accessories to help workplaces and community groups stay prepared for cardiac emergencies.
Explore our range or get in touch for tailored advice:
📞 03 5777 3237
🛍️ Shop online
We’re here to help you choose the right gear for your environment—because being prepared saves lives. SHOP NOW >

Question 8

Our business has workplace first aid kits that don’t get much attention. Can you help?

Accepted Answer

Yes—we can. At Northeast Training Victoria, we specialise in first aid kit inspections and maintenance to ensure your workplace remains compliant, prepared, and stress-free.
Our service is designed to support time-poor individuals and busy teams who want peace of mind without the hassle.
During each visit, we will:
• 	🧼 Clean and organise your first aid box
• 	✅ Check expiry dates and replenish any used or outdated items
• 	📋 Ensure your kit complies with the Workplace Code of Practice
• 	➕ Advise on any additional items needed to meet compliance standards
• 	🏷️ Affix and sign a compliance sticker to each inspected kit
• 	⚡ Inspect AEDs and arrange replacement pads or batteries as needed
• 	🔄 Provide ongoing support and a friendly reminder service
• 	🔍 Assess any extra first aid requirements for your site

💰 Cost: $45 per hour + GST, plus the cost of any replacement items.

🌏 Giving back: Expired or non-compliant items that are still safe to use are donated to communities in Vanuatu, where they can make a meaningful difference in local health care.

To book your inspection or learn more, contact us today:
📞 03 5777 3237
📧 info@northeasttraining.com.au
Let us take care of the details—so your team stays safe, supported, and compliant.

Question 9

We have an event coming up. can you provide the first aid for it?

Accepted Answer

Yes—we can. Northeast Training Victoria provides fully qualified first aid personnel and complete coverage for a wide range of events, including community festivals, sporting fixtures, and public gatherings.
We supply:
• 	🧰 All required equipment and supplies
• 	🏕️ A designated first aid treatment area
• 	👩‍⚕️ Professional staff (not volunteers)—so you’re never left without coverage at the last minute
• 	📋 A collaborative risk assessment with your event team to ensure adequate coverage
• 	🩺 Paramedics and doctors can be arranged if required (additional costs apply)
Let us handle the medical side—so your volunteers can focus on running a successful event.

🏥 First Aid Services Licensing – What You Need to Know
As of 1 October 2021, all commercial first aid providers in Victoria must be licensed under the Non-Emergency Patient Transport and First Aid Services Act 2003. This ensures minimum standards of care and safety across all event types.
Northeast Training is a licensed provider at the Basic level, authorised by the Department of Health Victoria. We’re actively working toward offering Intermediate level services soon.
Licensed providers must:
• 	Operate only within their approved level (Basic, Intermediate, or Advanced)
• 	Meet strict safety and quality standards
• 	Be authorised to deliver care at events, construction sites, film sets, and more
📌 Please note: Under our current licence, we are unable to provide first aid coverage for ticketed live music events with more than 2,500 patrons.
For full details on licensing requirements, visit the Department of Health’s First Aid Services page.

📞 To book first aid coverage for your next event, contact us today:
03 5777 3237 | info@northeasttraining.com.au
We’ll ensure your event is covered with care, compliance, and confidence.

Question 10

Do I have to do the online training?

Accepted Answer

If you have been booked into a course with prereading or a face-to-face assessment with online training then, yes you do.  The training must be completed no LATER than 24 hours before the course commencements.  This ensures you have the required knowledge to complete the practical training and assessments.

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