top of page
AdobeStock_16342806.jpeg

Have a Question?

Find the answers...

Feel free to ask...

The answers to common questions are below. If there's something else you would like to know then we would love to hear from you.

  • Can I cancel my course booking?
    In the event a student cannot attend a first aid course and notice is given to Northeast Training seven (7) days prior to course commencement, the student may defer the course to a future date (within 8 weeks of original booking). Notification must be made via email: info@northeasttraining.com.au Refunds are not provided once a booking has been made. On site group staff training courses require a minimum of 7 days' notice for cancellation. Minimum class size for an onsite class is eight (8). Onsite Classes can run with less; however, the client will be charged for the total eight (8) people. If you are unwell, you must advise Northeast training, via email. We may be able to defer your course, if a Drs certificate is produced. An administration fee of $33 will be payable. The course must be rescheduled within 4 weeks of the original booking We are unable to refund monies for 'no-shows' to first aid classes, non-completion of online training by the required time (48 hours prior to course commencing) or change of mind within the above time periods. Changes to class times are permitted by Northeast training, however we will always try to keep the enrolment time that was booked by the student. late arrivals may be refused entry to the course. Please arrive 10 minutes before class commencement time. An administration fee of $33 is payable for course rescheduling by the student, if the student needs to rebook due to sudden illness. Transfers are only permitted if any of the above conditions occur, and approved by North Eas Training
  • How do I apply and book for a Northeast Training course?
    Simply head to our BOOK A COURSE page or click here > You will see current courses listed. Select your preferred course and an availability calendar will show eligible dates and times. Payment is required at the time of booking. If you have any queries, please contact us on P 03 5777 3237 E: info@northeasttraining.com.au
  • Are your training courses accredited?
    Yes - Northeast Training delivers Nationally Recognised accredited training. "Training and assessment delivered on behalf of Skills Network Australia Pty Ltd, RTO 41410"
  • Can you cater for Onsite Training for our staff?
    Yes - Group Staff Training for business and industry is a priority of Northeast Training Victoria. We deliver quality first aid group training for workplaces including education. size is 8 students.
  • Do you sell first aid kits, supplies and AED's?
    Yes - Northeast Training offer a range of quality first aid products in our online store including kits for home, the workplace, educational settings and outdoor environments. SHOP NOW >
  • Do you offer First Aid Kit Inspections?
    Yes - Northeast Training are committed to ensuring your business supplies are workplace approved. Contact us today to arrange a First Aid Kit inspection. We will: Check and replenish First Aid kit/s Sign the affixed compliance sticker on your First Aid kit/s at each visit Check defibrillators are in working order and arrange replacement pads/batteries as needed Provide ongoing support and a reminder service Assess additional First Aid requirements as necessary Cost is $45 per hour plus gst
  • Can you provide onsite First Aid services for events?
    Yes - Northeast Training can ensure your next event is covered appropriately with fully qualified first aid personnel. Contact us today. FIRST AID SERVICES LICENSING – NEW 2021 REQUIREMENTS Northeast Training has become a licensed first aid provider by the Department of Health to provide first aid to a basic level. We are working on being able to offer intermediate level later in 2023. What Has Changed in the Industry to Require Licensing? The Non-Emergency Patient Transport and First Aid Services Act 2003 has been recently reviewed, and an amendment requiring licensing for all first aid providers in the industry was implemented as of 1 October 2021. This provides minimum standards in the provision of first aid at events, and providers can only operate to the level they are licensed to (Basic, Intermediate or Advanced). What Are Licensed First Aid Service Providers Required to Do? Please refer to the Department of Health for further information on licensing: https://www.health.vic.gov.au/patient-care/first-aid-services .
bottom of page